1 Can I track my order?
Yes. Sign in to your account and select the “Track Order” tab. You can also go into your “Current Order” and select the “Track Order” there. If your order has shipped, a "Track Order" button will be available. Click on the “Track Order” for the tracking information.

2 How long will it take to get my order?
We process orders on business days only and within 24 hours of receipt of order. Shipping times are calculated once the order is processed and are subject to Canada Post shipping standards. Please see the attached guide.

3 My order didn’t arrive within the expected timeframe.
The shipping timeframe would take effect 24 hours after you place your order. Canada Post Delivery Standards are exactly that, standards and they are not guarantees. Typically Canada Post delivers within their Standards however it is possible that on occasion, the delivery takes longer.

4 I didn’t receive my order, what happens next?
Shipping woes do happen on occasion. However, Canada Post has a very reliable delivery system. The standard service does not require a signature and packages can left at the destination address without notification. Please verify surrounding areas as well as verifying with your neighbours. If you still have not found your shipment and the shipping tracking confirms delivery, please contact us.

5 I received the wrong item or I am missing items from my order.
If we have shipped you the incorrect item, our sincere apologies. Please do not open the item and contact us. We will gladly correct the error. If an item is missing from your order we have had an inventory shortage and we will ship as soon as we have received the backordered items at our expense.

6 My shipping information is incorrect. What can I do?
Log into your account and correct your information before your next order. If you have already processed an order with the wrong shipping information, if we have not processed the order we can make the necessary corrections before we process the order. If your order is processed and shipped, depending on what the error is it will get delivered to the address provided. Please contact us and we will do what we can.

7 My order shows that it has shipped and I have received a Shipping Confirmation. There is a tracking number, but no information regarding it.
If your tracking information is not yet available please check again the following business day. Note that although Eaucafe has your order packaged and ready for pickup by the shipping provider, you will not see any tracking scans until your package has been picked up by the shipping provider. Your order will be processed and picked up on business days only.

8 My order arrived damaged. What can I do?
We apologize that your order was not received in its rightful condition. We understand your frustration concerning the state of your order upon its arrival. We make every effort to adequately pack your shipments to ensure the protection of their contents. Please contact us for assistance with your damaged order.

9 I don’t like the coffee I bought. What can I do?
Food items such as Coffee, Tea, Hot Cocoa, and Iced Beverage packs are not eligible for return or exchange.